Chapter 101 User Complaints and Adhesive Investment Plan
March 20, Qing:
When Yang Wendong arrived at the new factory, he found that Zhao Liming and Lin Haoyu were also here.
"What's wrong?" Yang Wendong was a little strange when he saw seven or eight people crowded in the conference room.
At this moment, Zhou Xianlong, Wei Zetao, and Hong Xuefei are also here. In the middle of the table, there is also a sticky mouse board. This formation is a bit strange.
Wei Zetao saw the boss coming, so he stood up and said: "Yang Sheng, a batch of our sticky mouse boards was sent to Indonesia by a trader. Originally, we just wanted to test the market first, but something went wrong.
Indonesia is located above the equator and has high temperatures all year round. The temperature has been very high recently. Our sticky mouse boards were placed in the warehouse after being delivered.
Maybe because the warehouse is closed during the day. The temperature was so high that all the glue on the board flowed out, resulting in a box of goods being ruined and the warehouse being dirty.
The trader complained about our quality problems and demanded compensation. ”
"The glue has melted?" Yang Wendong had considered this situation before, but it never appeared, so he asked: "Is the temperature clearly written on the packaging of our products?"
Wei Zetao replied: "No, we only wrote the validity period is one year. In fact, it can be useful after a few years. It is just a suggestion."
"Then we must add a temperature limit in the future, at least make it clear." Yang Wendong nodded and said.
Wei Zetao then said: "This is okay, but it's just about this time?"
Yang Wendong thought for a while and said: "We didn't make it clear, so it's still a bit of a responsibility. Let's discuss it with the other party, as long as The price is reasonable, as long as the other party doesn’t have a big mouth.”
The basic principle of doing business is to take responsibility. Whether it is to suppliers or customers, what is yours is yours, so that long-term stability can be achieved. cooperation.
Unless it's the kind of business where you want to trade one shot for another, then let's talk about it differently.
Wei Zetao nodded and said: "Okay, I will communicate with the trading company in this regard, and it won't cost much. The question now is whether something like this will happen again? This is what we are more concerned about. "
Yang Wendong thought for a while and said: "Last summer, sticky mouse boards were also sold in Hong Kong, Europe and Japan. Summers in Japan and Europe are not very hot. Although Hong Kong has a higher latitude, Because it is close to the sea, it is not very hot;
So if the glue we use is very afraid of high temperatures, we may not have found it last year."
Lin Haoyu then said: "Brother Dong, actually last year. A similar situation once occurred. Our sticky mouse board was placed next to the wall to catch mice. When we picked it up again two days later, we sometimes found some glue on the ground
But we didn't pay attention at first, and the area was very small. We cleaned things up and left them alone. Later, other people did these things, and I forgot about them. "
"Have you done any experiments? Yang Wendong asked again: "Verify it?" "
Wei Zetao replied: "Yes, after I received the customer complaint yesterday, I used a hair dryer to blow our sticky mouse board as soon as possible. It is true that after the high temperature occurs, the adhesive on it becomes soft. There is drainage.
But the hair dryer only blows out hot air and there is no way to control it. It can only prove that our sticky mouse board will have this phenomenon when it encounters high temperatures. But at what high temperature and how long will it take for it to appear? There is no data on this. "
"Hmm. Yang Wendong nodded, thought for a while, and asked: "Is there any equipment on the market that can do experiments, that can control the temperature in a box?" High or low temperature? ”
In his previous life, Yang Wendong also visited some factories and knew that there was a thing called a high and low temperature chamber, which was specially used to test the high and low temperature performance of products.
Although today's technology is far from the previous life, now that refrigerators are available, low temperatures can certainly be achieved, and high temperature heating is even simpler.
"Yes." Wei Zetao said: "When my company used to make plastic products, it also had to conduct high and low temperature tests. However, this kind of equipment is not produced in Hong Kong and has to be imported from Japan."< br>
Yang Wendong asked again: "Dongsheng doesn't have one either?" '
Wei Zetao replied: "No, theoretically Dongsheng should be able to make it, but there is not a big market. Although there are many toy manufacturers in Hong Kong, they are all small workshops, and few can do it. Really test the various properties of toys
This kind of testing equipment is not like our sticky note production equipment. Even we can only buy one or two at most. It is estimated that some other large factories are similar. "
"Yes, then import such testing equipment from Japan first. Yang Wendong nodded and said: "When the equipment arrives, we will do detailed testing. In fact, it is almost time to understand our own products." ”
Before, the company was small and had too many things to solve. He could not completely avoid the small probability quality problems that might exist. Besides, for many problems, you would not know what they were until they happened.
Now that the factory is large, everything needs to be managed formally, including the testing and testing department.
“Okay, I will contact the trader immediately. "Wei Zetao replied.
Yang Wendong picked up the sticky mouse board on the table and looked at it, and then said: "It has happened. Let's just find a way to solve the problem. It's not a big deal. Anyone who builds a factory will have quality problems.
The key is how to avoid the same problem from happening again in the future and try to avoid other problems.”
After listening, everyone looked at each other, but in a short period of time, they really didn’t. Know what to say.
Yang Wendong said again: "Let's do this for now. There is no good solution for this kind of thing right away. Let's go back and think about it. Old Wei stays and we talk about other things."
"Okay." Wei Zetao nodded; the others stood up and left.
After everyone left, Yang Wendong put down the sticky mouse pad in his hand and said: "This matter is just a small matter, but we have to pay attention to it, because we don't actually know much about our products now. This is our biggest problems and hidden dangers."
Wei Zetao asked: "What Yang Sheng is worried about is glue and paper?"
"Forget about paper, there is nothing to study. It is better than ordinary A4 paper. Just a little bit better." Yang Wendong said: "The core thing is glue. Whether it is sticky notes or mouse pads, glue is the core.
But when I started my business, I didn't have much ability. To study and understand the characteristics of glue, I only chose based on my feeling and the experience of many attempts;
The environment at that time could operate in this way, but now that our company has grown, our products are sold to different countries around the world. The ambient temperature and humidity in these places are different. We also need to understand the characteristics of our products in different environments. ”
"Yes." Wei Zetao also said: "Now our factory only has one set of equipment imported from Germany for testing viscosity data, but this can only measure data at normal temperature, so it is no problem for shipment. , but it’s not enough to do experiments.” “So, I plan to set up a special experimental department.” Yang Wendong continued.
In fact, a few months ago, before Lao Wei and others were recruited, he and Zhao Liming discussed conducting some tests on the sticky mouse board;
However, At that time, the issue of high temperature was not considered, but how much glue should be used to achieve a balance between cost and mouse-catching effect. Because glue is the largest purchase cost, I recently bought an imported testing equipment from Germany. I paid several thousand Hong Kong dollars.
Now that there is such a quality problem, although it is not big, it is enough to sound the alarm. To run a business, you must pay attention to quality, and quality is not just something you say, it must be invested, whether it is People, equipment, some rules and regulations, etc.
Wei Zetao nodded and said: "It is indeed good to set up a special laboratory. In fact, I have also thought about whether to change the glue. Maybe we can find one that is cheaper and more effective.
But some time ago The main focus is on increasing production capacity and funding issues. For this kind of thing, it is better to focus on stability for the time being."
Yang Wendong smiled and said: "Yes, we had more important things before, but now although we have production capacity. We still need to expand, but at least everything is going according to plan, and there won't be any big problems with funds and personnel in the short term.
So, now I want to research our products as soon as possible. Thorough and clear, and as you said, is there any better glue? The sticky mouse board itself is not very profitable and consumes a lot of glue. This is also very important.”
The value of sticky notes. It is far above the sticky mouse board, and the demand for glue is also low. Therefore, it is not sensitive in this aspect. In order to ensure that there are no problems, he directly used the glue used in high-end medical supplies, but the unit price is a bit expensive.
The sticky mouse board is very sensitive to cost. Although we don’t expect much money from it, since everyone hopes to use the sticky mouse board to drive employment and their own influence, the cost must also be controlled. The higher the profit. High, you can easily feed more people, open up more markets, and create more jobs;
Everything is a positive cycle, and the basis of all benefits is profit. At least we can't lose money.
Wei Zetao nodded and said: "Understood, I will ask the headhunting company to check whether there are talents in chemical research in Hong Kong. It is estimated that there are relatively few. Hong Kong does not have this kind of chemical industry. There are very few people involved."
Yang Wendong thought for a while and asked: "Old Wei, what do you think about making glue in Hong Kong?"
"Make glue?" Wei Zetao was a little confused and said: "Yang Sheng, I have actually looked up information in this area before. Although glue can be made with earthen methods, it can only be used in simple situations to stick things. No problem.
But if you want to standardize production and ensure that the things produced are exactly the same for a long time, you must produce them in a modern way. This is the modern chemical industry. "
Yang Wendong nodded and said: "I also know that it is the chemical industry, so what are the problems when opening such a factory in Hong Kong? Is it environmentally friendly? "
Wei Zetao replied: "Environmental protection is a small issue, as long as we don't build factories in crowded places. Hong Kong has many small metal smelters and ship repair plants, and the pollution is no worse than some small foreign chemical plants. , unless our glue factory is very large.
The real problem is talent. Even if I want to find someone to be responsible for testing, I’m afraid it will take some time. Hong Kong basically does not have a chemical industry. In this industry with relatively high technical content, no one is absolutely qualified. Might be successful. ”
“Talent is indeed a problem. "Yang Wendong nodded. The decline of the U.S. Navy in the 21st century will be due to the lack of maintenance talents, but the old United States has nothing to do. This shows how important talents are in the industrial chain and national defense.
Wei Zetao added: "If Yang Sheng is willing to spend money, there is actually no way to poach people directly from Japan and the United States, but the price will be very high.
Another point is that all the raw materials are also They are all chemicals, and they also need to be imported.
Although our glue is imported, we only need to import one thing, and there are many kinds of raw materials for glue, and there are also some catalysts, which we also need to import."< br>
"Yes." Yang Wendong actually knew that this was difficult. There were no raw materials, industrial chain, or talents. Even if he had money, it would be difficult to make it.
"Unless." Wei Zetao paused and said, "We have a huge demand. As long as the demand is big enough, it is cost-effective. Whether it is poaching people, building factories or unified procurement, with scale, It can be operated
However, as far as the current situation is concerned, this demand may not be met, but it may be possible in the future. ”
“That’s for sure, the market for sticky notes is very large. Yang Wendong smiled and said.
Wei Zetao paused and said: "Actually, there is another way. 3M is a global tape giant and it also has chemical plants. As far as I know, the industrial cost of the United States is It is also getting higher and higher, and low-end industries are beginning to face competition from Japan.
If they can come to Hong Kong to build a factory to produce glue and tape, they can form an industrial chain, and then we can also build a factory specializing in the production of sticky mouse board glue. "
"Your idea is quite good. After hearing this, Yang Wendong said with a smile: "Just for us to be able to produce glue, it's like letting 3M bring a complete chemical industry chain to Hong Kong. It's a beautiful idea."
"Haha. Just think about it." Wei Zetao said: "But if there is no industrial chain and workers, it is indeed impossible for us to build a glue factory in Hong Kong. On the contrary, it is more realistic for us to build it in Japan.
But this is too much trouble, It’s better to feel at ease and just buy finished products. Unless our future demand reaches a very high level, it won’t be cost-effective.”
“Well, let’s focus on purchasing first.” Yang Wendong also knows that it really can't be done now.
In the industry, it is impossible to do everything yourself. Although the important things must be in your own hands, the time is not right at the moment. You can only wait a little longer, and wait until your scale is larger. , if you have more funds, consider it again.
Wei Zetao added: "Although we cannot produce by ourselves, we can still adopt a multi-party procurement model to control costs."
"Yes." Yang Wendong nodded. In the future, the mainland will not have natural gas or oil, so it can only adopt a multi-party procurement model. This can be regarded as a mitigation measure.
Then he added: "Although glue cannot be produced in a short time, research is still needed. In the future, the test department will not only verify the products we currently produce, but also cooperate with the research on various glues on the market. Let’s see which one suits us best.
This doesn’t require many people. If that doesn’t work, we can just go to the Japanese chemical factory to recruit people. Over the years, so many Chinese have gone to Japan to study, especially in Wanwan. , there should be Chinese talents in this area, and recruiting a few will be enough for research in this area."
It cannot be produced, but it does not mean that it cannot do some basic research and development.
It’s not about researching the ingredients of new glue, but about finding the most suitable glue on the market. Do it step by step. When you have the ability in the future, you can do in-depth research and development yourself, or build a factory. Hong Kong Construction If you don’t have an industrial chain, you can build it elsewhere.
For example, in a few years, Wanwan will start to attract large-scale investment. The industrial environment there still supports the existence of the chemical industry.
Everything depends on future development
PS : You may think that it is unrealistic for Hong Kong to engage in chemical industry, but the reality is There is also history. In 1958, Dr. Tian Jiabing (you can find it on Baidu), a chemist who studied in the United States, returned to Hong Kong and founded Tianshi Chemical Factory. It mainly made plastic films, construction glue, artificial leather, etc. It may not be that high-end chemical factory. It is a technological chemical industry, but its scale is not too small.
Besides, this book will not be able to develop a large-scale chemical industry in Hong Kong. It is just a simple and small one built in the early stage due to demand. And I have also checked that the glue industry is a low-tech, low-pollution light industry in the chemical industry. The only difficulty in chemical industry (definitely more polluting than assembly plants) is that there are many types of R&D and raw materials. It is difficult to develop good glue
I am afraid of being sprayed if I don’t explain~
(End of this chapter)