Chapter 373: An unexpected incident occurred in the direct-operated store, and the Japanese and Korean markets were opened in August
The dark night gradually faded, and a faint white fish belly began to appear on the horizon.
It gradually spreads, and the sky is the beauty of night and dawn intertwined, like an exquisite and beautiful picture.
The lights on the roadside were extinguished one by one, Moscow also woke up from its slumber, and the people who had been watching all night also cheered up.
According to Chen Xing’s initial launch plan, the online sales inventory is two million units, and the offline direct sales is one million units.
Why run an offline store?
Very simple.
It is a fixed billboard.
As long as people go out on the street, it can invisibly implant advertisements for Longxing mobile phones to enhance brand influence.
The second is the problem of mobile phones. Offline stores provide maintenance services to ensure that users can repair their mobile phones in time, including rights to exchange phones, plus early trials of new flagships.
In addition to these, Longxing also sells mobile phone accessories, such as power adapters, headphones, protective films, etc.
As Moscow time came to eight o'clock in the morning, store employees also arrived one after another. A total of 70 Longxing Group direct-operated stores in the three major federations of Mao Xiong opened their doors for business.
In a flash.
Mobile buying crowds poured into the store.
“Longxing A1, I want to buy ten units!”
“I want to buy five units, Longxing I'm in a hurry!"
"How long is the warranty period for the new machine?"
"Are there any options for purchasing the machine?"
The employees in the store have received professional training before they start working. Training can easily solve user problems and needs.
"Sorry sir, each person can only purchase one machine per domestic passport in the offline store. Thank you for your support to Longxing Group."
"There are options when purchasing a phone. The two models we have on sale have corresponding options, which are 64G and 128G. In addition, you can also choose commercial insurance, such as broken screen insurance, which only costs 1,100 rubles. If the phone is broken, We provide professional screen replacement services, and you can also purchase full machine insurance for 2,200 rubles. As long as it is not vandalized, you can replace it with a new one within one year.” Sir, the premise is that the secondary sales and maintenance services will not be affected. This should be judged based on the actual situation. "
Each directly operated store has four employees, and they are all very busy at this time.
In just the past three hours, all 1 million units of Longxing X2 and Longxing A1 mobile phones put in offline direct stores have been sold out. The popularity is no less than that of the Apple 4 mobile phone back then, and it is even crazier and more popular. .
Many users who did not buy a mobile phone and queued for an hour or two in vain, Li Zhenzhen, also anticipated this situation and gave a solution in advance, which was to ask the store clerk to register them and wait for replacement. Notification as soon as possible after delivery is equivalent to having priority in purchasing the machine.
Many users who bought the mobile phone were not only excited, but also had a testing attitude, driving directly to the suburbs, or even flying helicopters to remote places for testing.
On the VKontakte social platform, the entry "Longxing Mobile Phone Test" occupies the hot search list, with tens of millions of views.
Now Maoxiong netizens want to know whether Longxing Mobile can achieve network coverage throughout Maoxiong as advertised.
Clicking on the entry, someone has already driven back to his hometown to test it, and took out an Apple mobile phone and a Korean Star mobile phone to compare with the Longxing mobile phone. Only the latter has a full network signal.
As for Apple mobile phones and Korean mobile phones, the network signal is 2G.
It is nothing to test the network signal by one person. What is scary is that a group of people test it. One after another, feedback tweets from various places in Maoxiong are posted, all proving that Longxing Mobile has indeed achieved full 5G network coverage.
At three o'clock in the afternoon, WAWA, a female blogger with five million fans of Mao Xiong, took a helicopter to Lake Baikal via live broadcast.
Lake Baikal is in the southern part of Eastern Siberia. Let alone the Internet, there is not even a signal base station tower.
Online?
Live broadcast?
It didn’t exist before!
However, WAWA live broadcasted the whole process, recording her entire flight from the Krasnoyarsk Territory to Lake Baikal, causing countless netizens who watched the live broadcast to exclaim and keep making comments.
“Incredible, she didn’t disconnect from the Internet and was still broadcasting normally!”
“Oh my god! Longxing Group really didn’t lie to us, Longxing Mobile really did it all The network signal is covered, and it is also a 5G network with high-speed Internet access, which is a miracle!”
“The live broadcast has explained everything, and there is no possibility of fraud.”
"Buy! I want to buy a Longxing mobile phone too!"
"Damn it, I shouldn't question it. I didn't rush to buy a mobile phone last night. I don't know when the stock will be replenished. I'm in a hurry now!"
< br>Watching the barrage floating by, WAWA couldn't help but take pictures of Lake Baikal and said: "It's really beautiful here, and now we can live broadcast its beauty. The mobile phones produced by Longxing Group really have no false advertising."
True or not, seeing is believing.
Not only did WAWA confirm for Longxing Mobile that the 5G high-speed network has indeed covered the whole territory of Mao Xiong, there were also a large number of bloggers with hundreds of thousands of fans who posted articles or broadcast live broadcasts to confirm that Longxing Group was not bragging. force.
For a while.
The number of people making reservations to purchase the phone has increased several times.
For foreign people, outdoor adventure has long been a part of life. Longxing mobile phones are truly emergency equipment, and some people are even stocking up on them.
On Maoxiong’s second-hand black market, the purchase price of Longxing X2 and Longxing A1 has doubled. Scalpers who grabbed more than a dozen units made double the money with just a snap of their fingers.
……
Moscow.
Longxing Group Division.
Sitting in the CEO's office, Li Zhenzhen was drinking coffee. She was very satisfied with the results achieved by Longxing X2 and Longxing A1.
She also understood that a good product does not require too much promotion.
Light a fire and it will fly!
While Li Zhenzhen was drinking coffee leisurely, the phone at his desk rang.
"Who's calling?" Several candidates flashed through her mind, she put down her coffee cup, picked up the receiver and said, "Please speak."
"Sorry, Mr. Li, the line There was an injury accident at the lower direct-operated store.”
“What?”
Li Zhenzhen suddenly lost his composure.
Injury accident?
Is it a fight for mobile phones?
“Which store?”
Li Zhenzhen decided to go and have a look in person.
Chen Xing left the international market to her. If something goes wrong at the first stop, how can she secure this position?
“Moscow Square Direct Store.”
“We’ll be there soon.”
Li Zhenzhen didn’t hesitate for a moment and immediately drove there to check it out.
Half an hour later.
She came to the store where the incident occurred.
You didn’t know it by looking at it, but you were stunned when you saw that all five experience machines in the store were gone, leaving only the cut binding ropes.
Li Zhenzhen came to the scene in person. The department executive who made the report immediately stepped forward and explained the situation: "Mr. Li, you are here. The thing is like this. Our experience machine was blocked by a customer with scissors. He wanted to force the purchase. Forced selling, our clerk tried to stop it, and the two had a quarrel, which eventually turned into a fight. Now both of them have been sent to the hospital. How should we deal with this matter? "
Offline experience store? Each counter has five devices for customers to experience.
Customers force buying and selling?
So horny?
Li Zhenzhen couldn't help but frown, thinking about how to solve this matter.
She is not afraid of media reports, but she is afraid that people with ulterior motives will take it out of context. If the title were "A customer went to the store to buy a Longxing mobile phone, the clerk backhanded the customer and sent him to the hospital", I don't know how many people would be misled.
"How is the injury?"
Li Zhenzhen asked after pondering.
“The customer who purchased the phone lost a tooth. Our clerk must have been trained and was not injured, but he may face criminal charges.”
Executives responded quickly.
"Tooth loss..."
Li Zhenzhen fell into deep thought again.
Knocking out a tooth in a fight is no small matter. As long as it is a country with a sound legal system, it is considered a criminal offense.
The most important thing now is that both parties have made mistakes. If the improper handling is exposed, it is likely to affect the reputation of Longxing Group outside the country. Li Zhenzhen must be extra careful.
After pondering for a few minutes, Li Zhenzhen decided to go to the hospital in person and looked at the furry bear executive: "Go to the hospital where the injured person is, and call the lawyer as well."
"Ah this?"
The executive was stunned for half a second, and then replied: "I will do it right away."
Fifteen minutes later, Li Zhenzhen, the executive Mao Xiong, and the lawyer Arrive at the public hospital in Moscow and enter the injured ward.
You don’t know if you look at it, but the executive said it was conservative. Not only did the customer’s teeth get knocked out, but his eyes were also punched, and now his entire eye socket is black and blue.
"Are you from the Longxing Group?"
The injured customer recognized Li Zhenzhen. As one of the top ten women in the world, her reputation has already been well-known, and Chen Xing was also in the "5G Network International Conference" 》Revealing her as the international CEO of Longxing Group, it is not an exaggeration to say that she is a household name.
“Yes.”
Li Zhenzhen nodded.
Not waiting for the injured customer to speak, she went straight to the topic and said: "We are deeply sorry for the fact that you were injured in our brand-operated store. We will also strengthen pre-job training for employees in the future. This time we I come here sincerely to negotiate a specific solution with you."
Seeing Li Zhenzhen's low profile, the injured customer seemed to see a business opportunity, and rolled his eyes and said immediately: "Since you guys. If he is sincere, then I will not ask the media to expose the incident."
This sentence has a threatening meaning, and the implication is that if he is not sincere, he will ask the media to expose the beating incident.
Li Zhenzhen has been involved in business for so many years, so he can naturally tell it. "Say."
Li Zhenzhen's tone was calm.
"My appeal is very simple. First, fire the employee who hit me and ask him to apologize to me in person. Second, compensate me for medical expenses, lost work time, and mental loss, totaling 1 million rubles. Third, give me a free Taiwan Longxing X2 and Longxing A1 mobile phones, can these be done? "
Just when the injured customer thought that she could hold Li Zhenzhen, she changed her attitude, shook her head and said, "No."
"If you can't, I'll find a matchmaker..."
"Don't be impatient." Li Zhenzhen interrupted him directly and said frankly: "As far as I know, you are carrying sharp objects to cut Our safety rope, trying to take away the trial machine that is not for sale, has violated the law.”
“It is clearly stated in Article 285 of the Federal Penal Code of the Furry Bear, no matter what. Neither customers nor merchants can force the purchase or sale of goods or services. "
"There is also Article 213 of the "Furdy Bear Federal Criminal Code", which stipulates that people who intentionally cause public disorder and maliciously infringe the legitimate rights and interests of others. Or any other behavior that harms the public interest will be subject to criminal charges.”
“In addition, our store has surveillance. According to the preliminary identification of the lawyer, you are fighting with each other, which violates Article 1 of the Federal Criminal Code of Furry Bear. 116 of intentionally causing minor injury, which means you will face three criminal charges."
"She's right." Mao Xiong, the lawyer of Longxing Group, nodded and took out a book. The "Federal Criminal Code of Mao Xiong" was handed to the injured customer and said: "You can check the relevant provisions first. If it cannot be resolved peacefully, I will initiate three criminal charges against you on behalf of Longxing Group."
Sudden The strength made the injured customer stunned.
The most outrageous thing is that people were afraid that they did not understand the law, so they even brought the "Federal Criminal Code of Furry Bears" with them.
As a member who loves the culture of the Dragon Kingdom, Li Zhenzhen naturally understands "courtesy first and then soldiers". She has also been studying Chen Xing's behavior recently and found that the man likes to "courtesy first and then soldiers" and will always find tricky angles at the negotiation table, even for The other party's perspective forced the other party to compromise.
"This..." The injured customer is an ordinary person. Faced with possible criminal charges, he also chose to make a big deal out of a trivial matter.
"What do you want?"
Seeing that the other party relented, Li Zhenzhen went straight to the topic again: "I will tell you a plan. If you think it is OK, then this matter will be changed. If not, Let’s go through the legal process.”
“You said.”
The situation has changed now.
Li Zhenzhen had no ink marks and said what he was thinking: "Because something happened in our directly-operated store and our employees were also at fault, our Longxing Group will bear all your treatment costs, including dental implants." Fee. "
"Secondly, we need you to sign a peace agreement, indicating that this matter has been resolved through peaceful negotiation between the two parties, and neither party will make an issue of it for any reason afterwards. "
After the words fell, the lawyer beside Li Zhenzhen silently took out the printed contract and handed it to the injured customer on the hospital bed.
After weighing the pros and cons, he finally said, "Okay, but I have to add one more thing, that is, I want a Longxing X2 mobile phone."
"No problem."
Li Zhenzhen agreed directly.
What she has to do now is to minimize the impact of the beating incident.
Although the employees of the directly-operated stores are not considered internal employees of the Longxing Group, they do things on behalf of the Longxing Group after all. If they are not handled properly and are caught by opponents, the loss may be over 100 million. economic losses.
This is why, after encountering emergencies, the public relations teams of many large companies will immediately think about minimizing the negative impact regardless of the cost.
Of course.
There are also some unprofessional PR teams.
These unprofessional public relations teams all have one characteristic, which is that they habitually threaten the person who raises the issue because of their big business.
It’s okay to be reasonable, but if others are not exposed to the media, it will be a loss of tens of millions, or even more than 100 million.
Chen Xing, who runs Longxing Group, has also emphasized many times that when encountering problems, you cannot blindly solve them. You need to start from the root cause and find a balance between the other party's needs and your own needs.
Now that the balance point of this matter has been found, we only need to compensate the other party for medical expenses, dental implants, and a mobile phone. These expenditures are at most 10,000 to 30,000 Longguo currency, but they can avoid a possible disaster for Longxing Group. , the public opinion war that affected the sales of Longxing mobile phones in the Mao Xiong market.
After the conditions were negotiated, the contract signing went smoothly.
When the injured customer pressed his fingerprints, Li Zhenzhen did not linger. He looked at Mao Xiong Gao and said, "You will be responsible for this. You have to follow up the whole process. Do you understand?"
< br>“I understand.”
The Mao Xiong executive nodded repeatedly.
Li Zhenzhen did not stay and returned directly to Longxing Group, holding an internal meeting and requesting that the quality training of on-the-job personnel be strengthened.
It took tens of thousands of yuan to solve the crisis this time. If the person is maimed or killed next time, it will not be settled by tens of thousands of yuan.
Furthermore, Longxing Group has just entered the international market and its foundation is not yet stable. There are also Apple Mobile and Korean Star Group eyeing it. If you are not careful, your opponents may take advantage of it.
......
When Chen Xing, who was far away at the Longguo base camp, learned of this, he first praised Li Zhenzhen for his approach, and then contacted the person in charge of the training post in Japan and South Korea, urging them to do a good job in pre-job training. .
Regardless of whether it is reasonable or not, it is already unreasonable the moment you do it.
He does not want Longxing Group to be known as a "beating group".
You must know that the Korean Star Group in the previous life was due to the mistakes of the public relations team and the operation philosophy. After the note7 battery explosion incident, it did not actively provide solutions. Instead, it treated Longguo users differently, resulting in less than Within half a year, Korean mobile phones completely withdrew from the Dragon Country market.
What could have been solved by spending more than a billion to recall mobile phones, and which would have left a good reputation, turned into a catastrophic event that cost hundreds of billions and lost the Dragon Kingdom market. This "business accident" It has also become a reflection example for various companies.
With examples in front of him, Chen Xing would naturally not make such a low-level mistake.
Following the order from the headquarters of Longxing Group, direct-operated stores in Japan and South Korea that have not yet opened, as well as recruited employees, have received emergency training. They must not fight back, do not retaliate when scolded, and go to the police directly if something goes wrong. Resolved by regional executives.
The incident was resolved, and Longxing Group’s sales share in the bear market and user reviews are gradually increasing.
In the comment areas of the relevant pages of the two major shopping platforms Joom and UMKA, Longxing mobile phone reviews received 99% positive reviews, 0.9% neutral reviews, and 0.1% negative reviews.
The mid-level reviews are complaints from users that the camera lenses of the two Longxing mobile phones on sale are too poor to produce the effects they want.
The negative reviews are due to the slow logistics, untimely customer service responses, etc. There are basically no comments complaining about the phone itself.
As for the good reviews, almost all of them praise the 5G high-speed network and Star Flash fast charging, thinking that this has changed their lifestyle.
It can reach 100% power in ten minutes of charging, which is much faster than Apple’s 80W ultra-fast charging and Korean star’s 60W ultra-fast charging.
The high praise from the Wooly Bear Market has also given Longxing Group a strong momentum.
In August, Li Zhenzhen went to the neon island country, and with the same marketing, Longxing Mobile once again made a killing. It still had an inventory of 3 million mobile phones, and they were all sold out in just half a day.
After the neon island country market is solved, only the peninsula market remains.
Regarding her home country, Li Zhenzhen, who was sitting in the first class cabin of the plane, felt uneasy and restless. Now she has returned with a different identity and is no longer the eldest princess of the Korean Star Group.
As the plane arrived at Seoul Airport, what she didn’t expect was that there were quite a few people coming to pick her up. There were chaebols she was familiar with and politicians she had dealt with. They all had smiles on their faces. Warmly welcome Li Zhenzhen upon arrival.
“Welcome Mr. Li!”
“Welcome!”
“Bah bang bang—”
There was constant applause in the airport pick-up hall, and everyone had a false smile.
As the saying goes.
Hit the dog to see its owner.
Now that Longxing Group has the say in 5G networks and the supply chain of 5G chips, it is no longer something they can afford to offend.
The peninsula’s chaebols and peninsula politicians can cover the sky with one hand on the peninsula, but outside the peninsula, who needs to give you a good look?
Even on the peninsula, the chaebols did not dare to provoke the American soldiers.
To put it bluntly, these people are equivalent to landlords and have power in their area, but there is a sky outside the sky, and there are county magistrates above the landlords, who can easily suppress them.
Li Zhenzhen nodded slightly and was about to go to the Longxing Group branch in the peninsula to guide the market work here.
“Little sister.”
Suddenly.
A familiar voice called to her.
Li Zhenzhen looked sideways at the honest face, or in other words, the honest and cunning face of Li Zai-yong, frowned and said: "I come to the peninsula on behalf of Longxing Group, please address my title."
Lee Jae-yong: "..."
The conversation between the two also made other chaebols and politicians smell something unusual.
There were rumors that Li Zhenzhen and Li Zaiyong were having a conflict. They thought it was a rumor, but now it seems that it is not.
Being humiliated in public, Li Zaiyong flashed a hint of viciousness in the depths of his pupils. However, due to Li Zhenzhen's current status, this viciousness was fleeting, but Li Zhenzhen was keenly aware of it.
She suddenly smiled and changed the subject: "The cooperation email you sent to our president has been forwarded to me. Let me tell you here that in addition to being responsible for Longxing Group's Peninsula’s mobile phone business is also responsible for the supply of 5G chips.”
After finishing speaking, Li Zhenzhen left the airport pick-up hall and went straight to the Peninsula branch of Longxing Group without showing any pictures to Li Zaiyong.
The expressions of the chaebols and politicians who were picking up the plane changed and they looked at each other.
Listening to what Li Zhenzhen meant, doesn’t it mean that she is the general agent of Longxing Group in the peninsula?
Can't afford it!
I really can’t afford to offend you this time!
Not only because of Li Zhenzhen’s relationship with the Li family, but also because of the Longxing Group, coupled with the rumored and unclear relationship with Chen Xing, he has risen to prominence in a smooth way. It's not too much.
While Lee Jae-yong was stunned in place, a peninsula politician said earnestly: "When Miss Li returns to China, we must treat her well, but not like before."
It can't be like before...< br>
This passage is a warning not to act rashly and to put down grudges.
As soon as Lee Jae-yong understood the meaning, other chaebols were more or less reminding that no vicious incident should occur.
If Li Zhenzhen does not represent Longxing Group, even if Li Zaiyong hires a killer or does it himself, they will not say anything.
But this time Li Zhenzhen came back to the peninsula in the name of the CEO of Longxing Group, so nothing could happen.
“Damn it.”
Lee Jae-yong clenched his fists.
Now he regrets why he didn't act more harshly.
While he was regretting it, Rebus, who was hurried back from Fengtian at the Longxing Base in the Deep City of Longguo, excitedly introduced his friends to Chen Xing and said, "Mr. Chen, let me introduce you to him. , this is Zhang Ming, he has a project at hand that you must be interested in, it is about short videos.”
(End of this chapter)