Chapter 126 Fengkai’s After-Sales Service
The land in the northwest is vast and the per capita land area is large. It is not uncommon for a family to have dozens of acres of land.
There are also many large growers from other places.
Therefore, the demand for agricultural machinery in this land has always been strong.
Fengkai Agricultural Machinery’s Cheetah series tractors have also begun to appear on farms across the northwest.
In early winter, the cold wind howls and the world is lonely.
Fang Jiangchun sat on a stone pillar on the side of the road in Tagre Village, Xinjiang Province, smoking a dry cigarette, looking up into the distance from time to time, feeling increasingly anxious.
“Damn it, there’s something wrong with the machine I just bought. Talking about plowing 300 acres of land in one day is all nonsense.”
It’s about to snow,< br>
It is the best time for winter renovation, but the newly purchased machine is lying in the ground. Every time you waste time, you will lose money!
Dusk gradually fell, and a tractor came onto the dry and hard road, with fresh soil still on the pulled plowshare.
As we approached, a man poked out of the cab, wearing a gray cotton-padded jacket, with mocking eyes.
"Lao Fang, we are still waiting. The county seat is 300 kilometers away from here, and the transportation is inconvenient. It will take at least a few days to get here."
"I want you to be careful when buying a machine. , now it’s okay, I plow one or two hundred acres of land every day, and you can only wait, don’t you feel uncomfortable?”
Fang Jiangchun said: “Cheetah’s after-sales attitude is okay, just follow it. Send someone over.”
"What a liar. I, Dongfanghong, had a problem in the past. When I called the dealer, either the phone couldn't be reached or the customer was prevaricating. The service staff couldn't arrive at the scene for a week or even more than ten days."
" I’ve only been working for a few days and I’m already here. This is a big man’s return. The farming season waits for no one, and the loss of missed work time will be huge.”
The man patted the head of the machine with a look of gloating on his face. , "I'm afraid your cheetah is not just a tabby cat, but my Dongfanghong. An old brand is more reliable, and it can be repaired anywhere if it breaks."
"Buying a tractor is just to make money, look. Like this, from now on I'll be lying around every now and then and still making a lot of money. This machine is a loan, don't even pay back the loan in the end."
The man stabbed Fang Jiangchun word by word. In my heart, when Lao Fang first bought the Cheetah tractor, everyone told him that the machine was powerful and durable.
Especially the statement that he could turn over three hundred acres of land in one day really scared him.
There is only so much land nearby. If you work more, I will have to work less, or go farther away.
Fang Jiangchun was like a deflated rubber ball, with a trace of regret in his heart.
I have been driving tractors for most of my life, and I finally saved up money to buy a tractor, but I never expected to encounter such a bad thing.
“Come back, Lao Fang, in this cold weather, no one will steal your broken machine.”
"It's not broken, it's still new."
"Yes, yes, yes, the new cheetah is not as durable as my old Dongfanghong. I think if you give it a day or two, you can do this job But we have to replace him!”
The man’s pointed words annoyed Lao Fang, “Get out of here, get out of here, I’m going to get angry just by looking at you.”
"Just stay here and guard your cheetah for the night!"
Fang Jiangchun was not sure whether the after-sales person would come, but the dealer responded immediately, which gave him hope.
He was not convinced and checked again. He was also surprised. He felt that everything was in good condition, so why couldn't he start the fire?
The cold wind howled by, seeming to take away the last ray of light from the sky.
Fang Jiangchun wrapped his body tightly in his military coat and locked the tractor helplessly. It was getting dark. If he didn't come back, he would suffer the consequences.
"Bang!"
There seemed to be tears falling from the corners of his eyes, Fang Jiangchun slapped the machine cover hard, "Oh."
But when he slapped, he could vaguely feel the light passing by, was he hallucinating?
But the light was getting closer and closer, becoming more and more dazzling, so direct that he could not keep his eyes open. Gradually, he saw clearly that it was a pickup truck.
The area around the snow tires was full of dust, and the car body was also stained with dust, but the large semicircular spray-painted characters under the car window could be seen clearly.
“Fengkai Agricultural Machinery After-Sales Service.”
Two people, an old man and a young man, got out of the car and said, “Uncle, we have been waiting for a long time. There is heavy snow on the road and the road is not easy to walk.”< br>
Fang Jiangchun said with a face that was red from the cold.
“Hurry up and help me see what’s going on with this tractor. It turns off the engine and can’t start.”
“Damn it, The sales were so impressive at first, but something went wrong just after I bought it, which delayed things."
Without any ink, Zhou Liang shined the light of the pickup truck on the tractor, while the elder Zhang Zhaocheng inspected it carefully. After looking around and spending a lot of effort, I discovered the problem.
“Where did you add the diesel?”
"I beat him outside." Fang Jiangchun's expression changed for a moment.
Zhang Zhaocheng was careful and quickly realized that Lao Fang had probably bought privately owned low-quality diesel.
The price of diesel has soared in the past two years. Many farmers are worried about the cost of gas, so they like to buy private diesel. Various non-standard oils, coal tar, and white oil mixed with diesel have become popular.
But it is rare for a new machine to shut down in a few days.
“The diesel is contaminated, but fortunately the fuel outlet valve and fuel tank are not broken. Just replace it with clean fuel.”
Fang Jiangchun was stunned for a moment. He knew his own affairs well, so it was no wonder that the diesel fuel sold by Huozi was so cheap.
Zhang Zhaocheng said: "Don't be greedy for cheap and buy low-quality diesel in the future. No matter how good the machine is, it can't withstand the tossing."
"Isn't this just a tractor and I still owe a loan? I want to save some money."
"How much money can we save? If we operate this tractor carefully for a year or two, all the costs will be recovered. Over there in Long Province, there are agricultural machinery operators who work every day. The queue was full, and the work was fast and good." Zhang Zhaocheng breathed a sigh of relief and drove more than 300 kilometers in the heavy snow, and people on the road even pushed the car for a while.
It was really cold and hungry.
This is also the norm in after-sales service recently.
Cheetah tractors have only just been promoted and sold, and users’ usage habits have not yet changed. Technical levels are also uneven, and various minor problems continue.
Users are very scattered. They are basically running around recently.
Fortunately, the quality of Cheetah is excellent and there are no problems with the product.
"Pour out the oil first. We brought spare oil and let's try replacing it. You can find a place for us to rest for the night."
"Okay, okay."
After working for a while, the sound of the tractor sounded again in the silent night.
Fang Jiangchun grinned.
“Go, go, go, go home for dinner.”
The next day,
Fang Jiangchun rushed to the fields early in the morning. If the farmer was impatient and encouraged by someone with good intentions, it would be troublesome to change the machine overnight.
At this time of year, even if the machine is running, it cannot rest for a moment.
Zhang Zhaocheng and Zhou Liang also followed.
This place is too far,
I had to take this opportunity to train Lao Fang in theory and operational skills.
Fengkai’s after-sales service adopts a combination of sending full-time service personnel and dealers to participate in services. They are from the manufacturer and are also responsible for training.
After teaching Lao Fang step by step for a while, even some tips on saving fuel and making money, the two of them drove the pickup truck non-stop to the next place.
As for Fang Jiangchun,
changing to normal diesel fuel, his technical level has also been improved. Lao Fang found that the cheetah has become more energetic and can operate more easily, and its efficiency has improved a lot instantly. .
The depth of winter plowing can basically reach 30cm, and the farmer paid the money happily.
Then I changed places again and again, turning over one piece of land after another. I was really tired, but it was also really comfortable when I was counting money on the kang every night.
When he met the man from Kaifa Donghong again, it was already after the busy farming season. The man and several villagers gathered around the stove, cracking melon seeds and bragging.
Fang Jiangchun also squeezed in.
The man seemed to know Fang Jiangchun's victory and consciously avoided his eyes.
Fang Jiangchun shouted proudly, "I have been exhausted recently. I have plowed more than 5,000 acres of land this winter."
"Hiss..."
Everyone was surprised and started talking. One after another.
“Damn it, more than five thousand acres, there is no one higher than you nearby!”
“Why so many?”
"Plowing 300 acres in one day is not something to boast about. The machine is very powerful and rarely causes problems. If there are any problems, the manufacturer will solve them as soon as possible."
The Dongfanghong man was also a little surprised, thinking that he only had After working on more than 3,000 acres, I felt a little sad.
Someone did the math and said, "One acre of land earns 10 yuan, and five thousand acres is 50,000 yuan. You earned back the money you paid for the machine in just over a month?"
" How can you do that? Diesel is free! The price of oil is now RMB 3. One acre of land costs seven or eight liters of diesel. It will take next year to pay for the plow.”
“ That’s amazing!”
"This cheetah is okay!"
"I will do one one someday."
"One person can do it. Xinjiang Province is so big. Then everyone will go out together and make it big." Strong!”
Listening to everyone’s unreasonable bragging, the man Dongfanghong started to think about it.
His tractor is older, has the same horsepower, but consumes more than 1 liter of oil per acre. It is not as efficient as others, and now it has many faults.
It’s also time to change the phone.
……
Jiuquan.
Guo Yang was flipping through the recent after-sales service logs and happened to see Fang Jiangchun's page.
The environmental conditions in the northwest are indeed difficult, and the regional span is too large, which brings various difficulties to after-sales service.
But it is precisely under such conditions that users need Fengkai's technology and services even more.
This is your opportunity to seize the market!
With the rapid progress and upgrading of agricultural machinery technology, and the coming of the era of large customers, service can also become a tool for the core competitiveness of agricultural machinery companies.
Actually, there is no machine that is invincible. But as long as the response speed is fast, the accessories are sufficient, and the problem can be solved in time, the big problem will be a small problem, and the small problem will become no problem.
With the expansion of sales of Cheetah series tractors, Fengkai Agricultural Machinery has been very busy recently, and various minor problems have continued to occur.
Although the existing services can still support it, they are not sufficient!
You can’t knock your opponent out yet!
To put it bluntly, it is a little better than the minimum "health care" services provided by most companies, and is far from reaching the threshold of comprehensive health care.
(End of this chapter)