Chapter 735 Three Fires
Only Ning Weimin can handle this kind of thing to make people convinced.
It wouldn’t have been possible if it had been anyone else.
Who gave this kid the aura of a savior?
Although the two store managers who were fired were quite unwilling, they came to Ning Weimin to complain together.
But how could Ning Weimin fall for their tricks?
It was easy to block them back, and even gave them a lecture.
He said eloquently, "Even employees should not make such a mistake! As the manager of a store, you should not make such a mistake! Besides, your duty is to prevent such things. , but you have taken advantage of your position to get more than anyone else. Can you convince the public if the company doesn’t let you go?”
As for why the other store manager can stay, He also explained the reason clearly.
“Don’t compare to what happened at the Jingqiao Hotel. That store manager really committed a crime. Not only did he take the initiative to persuade the employees and make up for all the losses. He also explained and refunded two additional compensations that were not verified by evidence. case. I reluctantly left him alone. Then he would have to start over.”
It really makes sense.
This forced the two store managers to say nothing. They could only use words such as "there is hard work without credit" to beg Ning Weimin to be lenient.
"Manager Ning, we are store managers after all? There should be a difference between us and ordinary employees. Can the company..."
However, the more this happens, the more embarrassing it is. , Ning Weimin stabbed their hearts.
"What's the matter? You make more money, work less, and you have to be punished lightly if you make mistakes. Why! How can there be such a good thing in the world! Yes, you are store managers, and you have the same relationship with ordinary employees. The difference. But the difference is that if something goes wrong, the higher the position, the more severe the punishment. Think about it, even Manager Zou was demoted to Shanghai to wipe your ass. The patents have been given to the company. Are you wronged or we are wronged? We must bear the corresponding responsibility.”
What else can the two of you say? All that's left is the instinct to apologize.
"Then...don't fire then! If you handle it this way, it will be written into our files. If we look for jobs in the future, what should we do...what should we do..."
This is true, killing people can only be done with a nod of the head. No matter how awesome you are, you can’t let others live.
People still have to find reasons to eat. It’s convenient for others.
What Ning Weimin wants is for them to leave. He is not as good as the original leaders of Jiang Dachun and Xiao Cha.
"Okay, I can understand your difficulties. Otherwise? The company will not resign you. You can go back and write a resignation report yourself and give it to me. The reason is that you don't need to mention it, whether you want to study or do something else. It’s all good for your future. I guarantee that after you leave, there will be no records related to this matter in the file.”
The two store managers were so grateful.
"Then...thank you, Manager Ning. You really have no words for..."
"Manager Ning, I wish we could have done this with you sooner. What a pity. , there is no chance..."
Ning Weimin was very graceful at this time and took the initiative to shake hands with them.
"Hey, don't say that. In fact, you are quite capable. I believe that when you go to new jobs, you will be able to create a sky of your own."
Look, red faces and white faces. This guy sang it all by himself.
Even if he resigns, they still have to thank him.
What about ordinary employees?
Then there will be no complaints.
Although Ning Weimin ordered that all employees who violated disciplines must go through a three-month internship period again, and finally must pass the performance appraisal again before they can be retained.
It is equivalent to punishing these people with three months of low salary and no bonus.
But Ning Weimin fought hard with the head office and saved everyone from jail.
In order to stand up for his employees, he paid such a huge price and took such big risks!
Who can be ungrateful and care about this with him?
Relatively speaking, now everyone does not have to go to jail and has the opportunity to be retained. This is already a good result and everyone can accept it.
Not to mention that Ning Weimin is fair in his dealings.
He even hired management personnel such as the store manager, and he didn't even keep the person he wanted to keep the most - Yin Yue.
What else can these employees who have been caught violating disciplines have to complain about?
Especially when Ning Weimin went to inspect the store, he also made a declaration of "three things for new officials to do when taking office", which really spoke to the hearts of all grassroots employees.
"Although some of you have made mistakes, and the mistakes are serious. But I will not discriminate against you, nor will I allow others to discriminate against you. Because in this matter, the company and you both have responsibilities. At least you have proven that you have courage. People who face mistakes and actively correct them. "
"I absolutely believe that you will never make similar mistakes again in the future, and you will not fall in the same place. So I promise that as long as you have a qualification. If the sales staff's work ability is high, you will definitely stay here and your future promotions will not be affected by this incident."
"I would also like to tell you that our company's prospects for next year will not be affected. We need to open more stores. Not only are we short of store managers, but we are also short of team leaders. There are actually a lot of opportunities for promotion, so those who have been punished for making mistakes this time, and those who have always felt that they were incompetent in the past, should not be discouraged. Be discouraged. If you are really capable, let me see it with your sales data."
"But at the same time, I also want to warn those who think they are smart and escape for the time being. Those who have been punished should not think that this is the end of the matter. You can keep your own money and keep your job and innocence. I will not let you secretly laugh at these people who admit their mistakes. We will continue to investigate. When the time comes to find out who it is, the company will definitely pursue legal responsibility.” There are two ways to go. One is to resign and leave, and pray that no one will report you. The other is to confess, refund the money, and accept the punishment quickly. If anyone regrets it now and wants to be an honest person. . Come to me within ten days and I can let things go. This is your last chance. You can think about it yourself.”
"In addition, I also want to tell everyone that in the future, the company's inspection work will use both light and dark methods. Some inspectors will not reveal their identities, but will appear as ordinary customers. So you must not think that 'No We only attack the greedy ones, but not the lazy ones. If you still take chances and cheat on the quality of service, please don't let our inspectors see it, otherwise you will regret it. Take care of yourself.”
“Finally, regarding the rumors that employees will be cancelled, which is a 30% discount on internal purchases of our company’s clothing, I would like to make a formal explanation. This is true, in order to prevent others from pretending to be false. Customers returned the goods to get cash, but the company didn’t want everyone to suffer, so it decided to give everyone 50 yuan in dining vouchers every month as a replacement for this benefit. It can be consumed at restaurants owned by companies such as Menimus and Tan Gong Restaurant, and it can be used anonymously or given to relatives and friends. "
How to say?
Some regulations and some changes are indeed cruel and destructive.
But it is convincing.
Because first of all, Ning Weimin brought the ugly words to the forefront.
It implements punishment, tolerance, balance and compensation.
This kind of acting style that pays attention to reason and law gives everyone a feeling of being aboveboard.
I am used to seeing people who love to talk in official terms and clichés, who do one thing in front of others and do another thing behind their backs.
Ning Weimin's pragmatism and reasonableness make people feel at ease and trustworthy.
Secondly, everything is concerned not with quantity but with inequality!
Originally, some people regretted admitting their mistakes, and they couldn't help but envy those masters who successfully escaped this disaster by relying on their good heart and tough words.
However, these fair measures taken by Ning Weimin can be called murderous words.
A decent person who made no mistake is happy, and an honest person who made a mistake and confessed does not feel that he has suffered a loss.
The only people who are in constant panic are those who hide their mistakes.
This is called distinguishing between black and white, being lenient if you confess, and being strict if you resist.
Finally, and more importantly, Ning Weimin gave everyone the hope of progress and the goal of hard work.
And it is not a carrot that you can see but cannot eat. It is based on the system and performance as the standard and implemented in practice.
This gives everyone a sense of balance and how to move forward.
The only thing everyone is still a little worried about is how long will Ning Weimin's "three fires" last?
It is best to turn it into an ever-burning Olympic flame, but it must be tens of thousands, not just "three fires"...
Let's be honest, Ning Weimin is not a superman.
The new performance appraisal system and service processes and standards he subsequently launched were implemented temporarily and time was too tight. Although many areas have been improved compared to the past, they are still not perfect and there are still many areas that need to be discussed.
In fact, it has really played an effective role in supervision, allowing the operation of franchised stores to get back on track.
In addition to the financial department strengthening related audit work, it is the practice of "mysterious inspectors".
Ning Weimin’s specific method was to mobilize acquaintances and their families and give them certain rewards.
Just like Qiao Wanlin and his wife, the son and daughter-in-law of the director of the Temple of Heaven, and Du Yang's brother and sister, became the first batch of external "inspectors."
Ning Weimin gave them a brief training in advance, arranged a time for them to visit the designated specialty store, and sincerely let them make mistakes.
Ning Weimin sent each of them a form and asked them to rate the clerk.
For example, there is such a thing, which is when a customer enters the store.
The person greeting you, whether he is at the door or at the counter, makes eye contact with you and smiles.
Another thing is that after the customer finished buying something, he did not mention the issue of invoice at all. Did the clerk take the initiative to mention and inquire about it?
If you fail the inspection, the bonus for regular employees will be forfeited. Since there is no bonus during the internship period, half a month of internship period will be added.
For these inspectors, not only the taxi fares for the day of inspection, but also the money for buying clothes are all borne by the company. Each of them can also receive 30 yuan in cash compensation and 30 yuan in food and beverage vouchers. .
This idea was implemented vigorously and achieved immediate results.
Once it was implemented, all the franchise stores felt the power, and even Ning Weimin’s Yang Liujin was affected.
She had just been promoted to store manager, but she lost a month's bonus because she drank water in front of customers without exception.
In addition, the company also caught another Shuo Shu who was bold enough to continue blacklisting.
No nonsense this time, we simply sent him to the branch and filed a case for arrest.
Therefore, the service quality of the franchised stores has improved linearly and has been comprehensively improved.
Also, almost all the store clerks have corrected their habit of "favoring foreigners and favoring foreigners" - they laugh when they see domestic customers, especially people from the capital.
The service quality is much more considerate than serving foreign guests, Hong Kong and Macao guests.
This is actually easy to understand. After all, the inspectors are all people close to Ning Weimin, which delineates a certain geographical scope.
It can be regarded as "the higher the Tao, the higher the devil".
After that, those who had been concealing their embezzlement behavior felt that Ning Weimin was really not joking and that he was very skillful in his actions, so some people finally began to confess.
Some people come under the pretext of reporting the situation of the branch.
Some people are too embarrassed to come by themselves and entrust their family members to convey their apologies on their behalf.
Anyway, in the last few days of the ten-day deadline given by Ning Weimin, every day when he came to work at the head office in the morning, he would see Yan Li's eyes as wide as her mouth.
I don’t know if I’m surprised or happy to report to him.
"Manager, there are several people waiting to see you today..."
And maybe soon, there will be another knock on the door to announce.
"Manager, here comes another one, here comes another one, do you want to see me..."
Finally, Bao Duo'er did the math.
The more than 600,000 yuan that was supposed to be unaccounted for was actually settled for a small amount of 200,000 yuan.
Not surprisingly, the company's actual losses will be narrowed to more than 400,000 yuan.
This is an unexpected surprise that even Ning Weimin himself, let alone the other senior executives of the company, could not have imagined.
It can be seen that Ning Weimin's battle of strength and softness has been completely won, and the franchise store that was in a mess was easily cleaned up by him.
This is definitely much smarter than the "tough" strategy advocated by Zou Guodong.
Even Zou Guodong himself admitted this.
On December 26, the day Zou Guodong was waiting for his departure, Ning Weimin rushed to the airport to see him off.
Before boarding the plane, Zou Guodong found a place to talk alone and said to him, "I leave this stall to you. I feel so light all over and feel a lot more relaxed. From now on, I will I don’t want to get angry and anxious with you. I will follow your example and live a comfortable life. Really, I wanted to see you make some trouble before I left, but I didn’t look at you. You’re dead. You can get the money back. I have to think carefully about this move."
Ning Weimin leaned forward and said, "Don't say that, I'm just a temporary agent. This is a big deal at the head office. I can't live without you. You must come back next year. I am the deputy, don't forget."
"Do you know what is the most annoying thing about you?"
Zou Guodong sighed, "You talk nicely and are polite, but you never take me seriously. You don't even want me to be your deputy! This shows how arrogant you are! Hey, If it weren’t for the good of the company, I wouldn’t want to have anything to do with you.”
Ning Weimin quickly raised his head. "Manager Zou, I have been wronged. How could I dare? This is..."
"No!" Waving his hand, Zou Guodong interrupted his defense, "Don't tell me you dare not , both of us know very well whether my words will work for you. Not to mention this time, you stood up to me and won the hearts of the entire franchise in one fell swoop, and the ending was really beautiful! I have to admit, I still have to learn from you! You do have the ability to look down on others! This is the first time in my memory that I, Zou Guodong, have given up."
Blinking his eyes, Ning Weimin spread his hands, looking as innocent as possible.
"When you go to Shanghai, if there is anything you need me to do, just give me your orders. No matter what you think of me, no matter how many times we have different opinions, I will never let anything slip in official matters. I I will take good care of your home, please..."
"I believe you in this. In fact, you do the same. If you don't know anything about the head office, please call me at any time. If so, I still hope you will think carefully and stay in the head office to help Mr. Song. I really don’t mind staying in Shanghai. This is not only good for the company, but also better for your future.”
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Ning Weimin had no choice but to change the topic again.
"Manager Zou, after so many years, as a subordinate, I have not been able to let you smoke one of my cigarettes. We are going to be separated into two places soon, you have to smoke one, right?"
These words made Zou Guodong laugh, "Okay, smoke one."
The two smiled and lit up their cigarettes.
Indeed, until just now, when the two of them were talking, they were still trying to control their anger.
But although the words were harsh, they got the word out. The conversation between the two people was full of understanding and recognition.
There is indeed a wonderful relationship between their leader and his subordinates.
When they were in harmony in the past, although they were at peace with each other, they were in conflict with each other in their hearts.
Now the resistance and dissatisfaction are on the surface, but unconsciously, we are getting closer in our hearts.
Before finally getting on the plane, Zou Guodong left these farewell words.
"It's nothing to discuss. You kid, don't call Mr. Song eldest sister again! Do you hear me!"
Ning Weimin agreed with a smile and waved goodbye.
But when he turned around, he muttered, "You are really stingy, my nephew..."
(End of this chapter)