Su Cheng didn't wait long in the office. After about ten minutes, Wei Li returned to the office with his men.
“Boss, let me introduce to you. This is Wen Yu, the general manager of Hutchison Whampoa Plaza. He was originally the vice president of the North American branch of Hutchison Whampoa Group. He has outstanding management skills, so I will let him He will give it a try and become the general manager of Hutchison Plaza. If he performs well, he will be in charge of the entire Hutchison Plaza in the future."
As soon as Wei Li saw Su Cheng, he introduced the people who were following him. A man in his thirties with black-rimmed glasses.
"Hello, boss, I am Wen Yu. I just came back from the beautiful country. Please take care of me." Although it is the first time to meet his boss, Wen Yu's speech and behavior can be regarded as natural and generous. .
"Hello, Mr. Wen." Su Cheng also shook hands with him.
After the introduction, the three of them each found a seat in the office and sat down.
“It’s been a morning since the trial opening of Hutchison Plaza. How do you feel?” Su Cheng asked the two of them with a smile.
“It’s better than expected. I thought that we didn’t hold any big events. It would be good to have a thousand or a few hundred people this morning. Unexpectedly, from our current statistics, This number is expected to be ten times more than expected. At 11 o'clock, the number of people entering the venue according to our major entrances and exits has reached more than 6,800 people. Although the data at 12 o'clock has not yet come out, But there is no problem with more than eight thousand people or more," Weili replied.
“Judging from the approximate proportion of tourists, tourists coming by private cars account for about 20%; nearby students also account for 20%; surrounding residents and tourists account for 10%; and the remaining 50%. They all come by bus or taxi. The overall tourist structure is very healthy. From the half hour we just inspected, we can see that these tourists have very good spending power." Wen Yu also replied.
“Well, the flow of people in the morning will only be the smallest in the whole day, so you must seize such a good start. In the afternoon and even evening, you must make the tourists’ experience satisfactory. Although now It's just a trial opening stage, but we're trying our best to perform better
Of course, it is impossible to have no shortcomings at all. The purpose of the trial opening is more to let you find out your shortcomings and improve them. This is the most important thing. There is still more than one month before the official opening on October 1st. In a few months, during this period, you will be able to correct everything.
Hutchison Plaza has made a good start, which is half the success, but don’t be too happy too early. The follow-up depends on your management. At present, you have no competitors, which does not mean that There will be no competitors in the future, and there is often no shortage of smart people in the world. Hutchison Plaza has made a good start, and more and more people will imitate it in the future. By then, you will face countless competitors. I think To maintain your advantages, you must build up the reputation of Hutchison Plaza, and it must be a good reputation so that everyone can have a good experience when they come to Hutchison Plaza.
We are in the service industry, so the most important thing is to provide good service. The customer service, cleaning and security personnel on each floor must be polite and pay attention to their words and deeds. Improve their communication skills and service awareness, pay attention to detail services, maintain on-site hygiene and safety, improve employee quality, etc. It is necessary to regularly train employees, improve service skills and professionalism, and ensure that employees can meet customer needs. Another very important point is that although most of our stores are rented out, we must ensure that the quality of the products of these tenants is guaranteed and prevent the sale of fake or inferior products. Therefore, we should conduct regular spot checks. Once we find any The problem immediately punished the merchants severely. Hutchison Plaza is a whole. We must remember not to be careless. As the saying goes, a mouse dropping can ruin a pot of porridge. This sentence is the same in Hutchison Plaza, so As the manager of Hutchison Plaza, you have a very heavy responsibility. Mr. Wen, as the person in charge of Hutchison Plaza, I hope you can pay attention to these issues! ”
Su City gave some suggestions on the spot based on the urban complexes that he was familiar with in his previous life. Although the suggestions were not comprehensive, they could also help them who had just started working in this industry to learn from them. Got a lot of things.
Although there are currently no urban complexes like Hutchison Plaza in the entire Xiangjiang, if nothing unexpected happens, there will be more and more such urban complexes in the future.
Like the city where Su Cheng lived in his previous life, although it was in the suburbs, there were five or six urban complexes within three kilometers of the surrounding area. Due to fierce competition, these five or six urban complexes There are only one or two that are doing pretty well and have a guaranteed flow of people. The rest are very average, and even most of the shops cannot be rented out.
In the future, the suburbs of Xiangjiang will undoubtedly be the same.
As a suburban area, Kowloon Tong will also undergo great development in the future, and competition will definitely be fierce by then.
If Hutchison Plaza wants to break out of the competition and survive today's competition, it must gain the recognition of customers and let them have enough trust in Hutchison Plaza. For this, good service is the most important thing.
At first, Wen Yu only regarded Su Cheng's words as polite words, and listened carefully to what he said out of respect. However, the more he listened, the more he realized that as the general manager of Hutchison Plaza, he thought of Hutchison Plaza too simply, and simply regarded it as a Looking at it as an ordinary shopping mall, he thought that managing Hutchison Plaza was very simple. At the same time, he broke out in a cold sweat. If he hadn't heard what the boss said, there would have been many problems in Hutchison Plaza. By then, he, Hutchison Plaza, would have had a lot of problems. The person in charge of the square has the greatest responsibility.
Although Hutchison Plaza is still in the trial operation stage, if a lot of things happen that dissatisfy customers during the trial operation stage, it will be exhausted before the official opening, let alone the official opening. Everyone’s curiosity and goodwill gave it a bad reputation. At that time, Hutchison Plaza was nothing more than a joke!
"Boss, what you said will play a key role in Hutchison Plaza. Mr. Wen, you must remember these words. I am the president of Hutchison Whampoa Group. I cannot always treat Tai I put a lot of thought into this, so in the future, Hutchison Plaza will mainly rely on you!" Wei Li agreed very much with Su Cheng's words and turned to tell Wen Yu.
"Boss, Mr. President, I understand. I have written down everything the boss just said. I will definitely pay attention to these issues." Wen Yu said solemnly.
“These are just some of the issues that need to be paid attention to. There are many more that I have not mentioned. Only with the accumulation of time will those issues be discovered. These require you to accumulate experience. "Su Cheng continued. (End of chapter)