Chapter 428 How many times have I said that we must consider the interests of the masses
Qinghua Restaurant may not be the best restaurant in New Taipei, but it must be one of the highest status.
New Taipei is considered a gourmet capital, so there is no shortage of high-quality and low-priced restaurants with good value for money, as well as top-notch restaurants.
Qinghua Building was opened in the 1980s. It is not considered an old brand. The decoration is acceptable, but given its age, it cannot compare with various high-end and expensive restaurants opened in new districts.
But he has a master of Linjiang cuisine intangible cultural heritage, Sun Maosheng, who is in his sixties and is considered a leading figure in Linjiang chef circles.
On the one hand, he has won a national gold medal, which is a solid honor; on the other hand, when he was the head chef of Qinghua Building at a young age, he indeed made this restaurant the number one in Linjiang for seven or eight years, which has a glorious history; the most powerful one, Naturally, he is "both civil and military", he sorted out various old recipes of Linjiang cuisine, and studied everywhere, and developed a complete theory of Linjiang cuisine, which greatly increased the influence of Linjiang cuisine.
This restaurant failed to maintain its status, mainly because the apprentice brought by the old man was not very good. Later, he opened a branch, and Sun Maosheng went to take charge of the branch business.
As a result, the branch failed to open, and the reputation of the old store was also ruined.
But Mr. Sun has a good attitude. If there are any distinguished guests or old friends coming to Qinghua Building, he will go to the battle in person. At other times, he will let it go.
It wasn’t until the past two years that prices began to be reduced to improve performance-price ratio that customer traffic increased again.
This Sun Maosheng was one of the chefs Li Yan found.
Of course the employees of Future Technology definitely don’t know about this.
The Ministry of Commerce has a small private team, all of whom are in their thirties. They seem to have an inexplicable fondness for Qinghua Tower. From time to time, they will go after work in the evening and order a few classic dishes. I hope to meet Mr. Sun back one day by chance.
“The fried shrimp balls made by the old man are excellent, and the white-cut chicken in this store used to be the best in the world. Unfortunately, that was what I ate when I was a kid, and I have never had such delicious white-cut chicken since then. Cut up the chicken," said the eldest bespectacled man in the group.
"I can understand you talking about fried shrimp balls, but what else is there to say about this plain-cut chicken? Isn't it just about the quality, the heat, and the dipping sauce?" Another younger person said with a smile.
"It seems like you've never had a good meal before. There are so many tricks here that I can't explain them to you. You still have to take one bite and you'll understand everything."
"Hahahaha old man Chen, are you talking as if Master Sun is going into battle today?”
“Then he must be called Chef Sun, he has a very high status.”
“It’s just that Old Sun can’t take care of his apprentices. Okay, otherwise the plain chicken would be like a lost tradition. I’m very interested in the fried shrimp balls.”
“Hey, I’m still saying no to you.” Understand, if I can explain everything inside, then I will be Mr. Sun’s personal disciple.”
"So, Lao Chen, speaking of this, why don't you order the regular chicken today?"
"I've ordered them all. Although it's not Mr. Sun who cooks, the sign of this store is still pretty good. ."
A few people were chatting, and Lao Chen suddenly frowned, and then motioned for everyone to keep their voices down. After a while, he whispered:
"Listen to the table next door. "Today's plain-cut chicken is particularly good."
Just after he finished speaking, a plate of moist and shiny plain-cut chicken was served, and the appearance made Lao Chen's eyes widen.
"It looks so interesting."
Before I could even move my chopsticks, another portion of translucent fried shrimp balls was also served. The thin gravy hung evenly on the filled shrimp balls, and the color was bright. , just one glance will make people move.
Lao Chen's eyes almost bulged out. He didn't care about table etiquette. He picked up a piece of plain chicken, dipped it in green onion and ginger and put it in his mouth.
Then he added another shrimp ball with a look of disbelief, watched it carefully and then put it in his mouth.
Looking very intoxicated.
"I'm having a good time today. I'm sure that Mr. Sun Maosheng was present. If he didn't do it, he would have checked it himself."
A middle-aged man at the next table turned around hesitantly, and then asked Old Chen to compare He gave a thumbs-up gesture: "My friend seems to be a gourmet, and I think so too. However, the plain-cut chicken here is very good, and the stir-fried shrimp balls are just average."
Others saw this and took off their chopsticks. When tasting, some people's expressions relaxed immediately, others frowned and tasted carefully, and some ate too quickly without tasting the taste.
Anyway, after eating it with a few chopsticks, everyone thought it was delicious, and the lowest comment was "It's really different from what you eat outside."
After the meal, Lao Chen chatted happily with the middle-aged man next door. The two repeatedly emphasized that they had eaten the dishes cooked by Chef Sun before. As they talked, they suddenly got into a temper and wanted to go. Visiting Chef Sun in the kitchen.
"So sure?" someone wondered.
"That's why he is so determined, otherwise Mr. Sun has finally brought out a good apprentice."
However, the back kitchen is not something that customers can enter only if they have the courage, so they asked the waiter to make a request. The waiter was also very embarrassed and called the manager. Hearing that they were also regular customers, the manager could only say to ask.
Then they saw a tall and handsome young man coming out.
"Mr. Li?!" Lao Chen lost his voice.
Li Yan raised her finger and said "Shhh" and pulled them all into a small box.
Lao Chen and the other three Future Technology employees were confused. Is this some kind of April Fool's Day joke?
April Fool's Day is obviously tomorrow?
So the other middle-aged man learned that Li Yan was the current hot future technology CEO. He was so anxious that he looked around for his business card, and finally took out a work permit.
It turned out to be a section chief of the Rongxi District Cultural Bureau.
It was really hard for Li Yan to remember that he had just had a meeting with senior officials, and the only person who could exchange resources with him at the district level must be at least the district leadership level.
Maybe the opportunity came too suddenly. This guy’s brain was in a down state and he couldn’t speak during the whole process, so he just listened to the story.
Li Yan probably said that he was very interested in cooking, so he found a few powerful chefs as teachers. Sun Maosheng was very satisfied with him and occasionally offered to let him work in Qinghua Building Let’s see what everyone thinks of the dish.
Li Yan made some boiled chicken today. When he saw the people from the Ministry of Commerce, he fried shrimp balls for them.
“I remember Lao Chen’s lovely dish.”
Lao Chen was shocked and overloaded with information.
The others laughed happily and then suddenly realized, how could Li Yan know what Lao Chen likes to eat?
Everyone is cautious again.
However, Li Yan was very interested in their super high evaluation, so he communicated with the two "gourmets" in depth, and then said, "I'm still far away. I just control it accurately according to the master's instructions." The heat and the proportion of various ingredients."
Is this called "just"?
"It's not yet possible to do whatever you want, so if you eat the same dish at my place, you'll get tired of it twice. If the master cooks it, you can keep eating it."
...Everyone doesn't know what to do. No matter what you say, it seems that no matter how much you praise, it's not right.
After all, the Jiaolong mobile phone project has advanced to such a critical period. How can the boss have time to learn how to cook and how can he show up at Qinghua Building to cook?
This is the root of everything outrageous.
The next day is April 1st, Friday, the day of the regular meeting.
It is also the day when the "Are You Hungry" team reporting on their work?
Sun Miao was still joking with Li Yan before the meeting, looking very relaxed.
"Mr. Li, I heard people in the company saying that several people from the Ministry of Commerce ate the food you cooked yesterday? Now these people are too lazy to make April Fools' Day jokes, no matter how big or small."< br>
“It’s true.”
“Huh?” Sun Miao was embarrassed, smiled and scratched her head, “Then you are really awesome, they are very picky and keep praising you. ”
"Not bad." Li Yan smiled, obviously his mind was not on that.
"But Mr. Li, you seem quite confident that you can still cook at this time?" "Of course, I am 100% confident. It is a certainty that the Jiaolong mobile phone will be made. I Very relaxed." Li Yan smiled, "But the requirements for you are higher. The first shot must be loud enough."
"That's natural, and we are very prepared. Fully." Sun Miao nodded repeatedly.
"And do you think I really just cook?" Li Yan glanced at Liu Liwei and Cao Haibin who were present at the same time, "Qinghua Tower has already agreed to join Hungry Bar, and several other large restaurants have basically opened up. , many of which cannot be taken down at first.”
Liu Liwei stood up and bowed directly.
“I can be considered as having broken into the catering industry.” After Li Yan said this, everyone laughed, and the atmosphere before the meeting was very good.
The smile even infected Li Kai, who was preparing to report, and he became more confident.
The web version of Eleba is already very complete. Except for the positioning function "waiting for the mobile client to open", other functions are the same as those on mobile phones.
However, the pilot project of combining a self-organized delivery team is only open in Rongxi District - now there is no powerful and convenient navigation, and the responsible areas can only be divided in a grid manner.
The team of delivery people also first found part-time couriers. After all, food delivery is only for certain periods of time, and the terms offered by Hungry Bar are quite generous, so there is no need to worry about being unavailable.
The overall operational effect is good. With the addition of Bazhou Restaurant, at least the delivery staff recruited are still quite busy in the hotel.
Online payment is not easy to promote. Although banks have started preliminary promotion of the web version of the payment platform, due to the lack of mobile phone support, there is no reason for people to buy it.
So in many cases, the delivery person still has to pay the merchant first and then collect the money from the customer.
However, Li Kai, who was full of confidence, started to stutter after speaking for ten minutes.
Because Li Yan, who was still smiling at the beginning, now looks very serious.
By the time he had spoken for twenty minutes, Li Yan's expression could not be described as ugly.
Sun Miao felt uneasy and signaled to Li Kai not to say anything.
But Li Yan raised his hand and waved, "Go on, finish talking first."
The emotions revealed in these words were all "dissatisfaction" in capital letters.
The atmosphere in the entire venue was extremely low, making even the two ministers of Commerce present on pins and needles.
Although "Li Yan is dissatisfied" is the norm in work promotion meetings, such dissatisfaction is rare.
"The above is... this time, the report on the progress of Hungry Bar's takeout business. Complete, please, please correct me."
It's April, and the temperature and humidity of the weather have increased. After a while, Li Kai was sweating profusely and stood there a little at a loss.
"Li Kai, let me ask you a few questions." Li Yan stared at him.
As soon as these words came out, Sun Miao felt pressured.
Li Kai glanced at Sun Miao and then at Liu Liwei, his eyes full of signals for help.
"Have you encountered any problems?" Li Yan asked.
"What...what's the problem?"
"Yes or no?"
"Yes, there are some management problems. We have optimized the system based on the problems..."
"If there are problems, we must raise them."
"Okay." Li Kaidun After a pause, "The biggest problem I have encountered recently is after-sales problems. For example, the delivery staff delivers the food too late and gets the wrong food; for example, the merchant delivers the wrong food and temporarily increases the price; for example, the customer temporarily changes his mind and refuses to pay, or gets the wrong food. Not satisfied with the food, or commenting on a certain store on the platform after finishing it, etc.”
“Continue.”
“The situation here is more complicated, and some of it may be business related. Competitors will actually give negative reviews to each other; some customers want to eat the Overlord meal and bully the delivery staff; some delivery staff return the food to the merchant, but in fact they or the customers have already eaten half of it, and there are all sorts of messes. ”
"How to deal with it." Li Yan said lightly.
"Rely on system optimization. If the customer does not give money, the takeaway will not be given to the customer, but will be returned to the merchant, and the merchant will refund the money to the delivery person; the merchant will take photos and keep a record when the meal is served, and the delivery person will also take the meal. Take a photo to keep a record. If there are changes to the food, the merchant does not need to give a refund. As long as the customer gets the product, it will not be returned or exchanged. If there is really a problem with the food, the merchant can compensate according to laws and regulations by showing evidence... "
"Is there any more?" Li Yan raised his head and glanced at Li Kai.
“Uh…there is also the issue of operating income.” Li Kai scratched his head, “Before Eleba mainly charged a fee for platform management and operation, and merchants who joined the system continued to pay usage fees. Now that I have to pay the delivery staff, I will make a lot less money.”
"Say... it's over."
Li Yan sighed and asked, "If the customer spends money, orders food, and feels dissatisfied or regrets it, the deliveryman's trip was in vain, and the merchant A meal is wasted, and then what? How many portions are sold through takeout in a day, and how many portions are returned? What does it feel like for customers who eat on-site? "
"But... we need to protect it. Customers’ rights, right? Customers are the fundamentals.” Li Kai said.
"Then merchants and delivery people are not human beings? Their rights and interests do not need to be protected?"
Li Kai originally wanted to say something about "finding a balance", but Sun Miao glared back. .
"And you said that customers' rights and interests are protected, let me ask you, if there is a problem with eating, show evidence. What is this evidence?"
"Go to the hospital to diagnose food poisoning or something like that." Li Kai answered.
"How many meals do you eat a day? Why should other businesses recognize it?" Li Yan shook his head, "I asked you to prepare an inspection station, but one has been introduced so far. How do you build the food safety inspection system I mentioned? ? How to convince merchants and reassure consumers? "
Li Kai still hesitated to speak.
"This kind of after-sales problems will be very numerous and very complicated. Just the matter of 'delivery on time' can cause thousands of problems. It is meaningless to discuss how to solve it now." Li Yan said, "The key lies in the idea. Summarize it in one sentence and tell me your idea."
"Serge the responsibilities. Merchants, delivery people, and customers, whoever has the problem will bear the responsibility."
"What about the platform?" Li Yan asked, "You are hungry and you just stay out of it?"
>Li Kai was speechless for a long time, thinking that Mr. Li must be hungry or the real boss, and his position suddenly became a little shaky.
"The idea is wrong. We have just started. The platform must consider the interests of the masses. The masses are not only consumers, but also merchants and delivery persons." Li Yan looked serious, "The platform must tell the truth. Only when there is a guarantee will others be willing to join.”
“But in this case, the company’s income will be...”
"Did I ask you to consider the company's income?"
The whole audience was stunned.
"Making money is something that comes later. If you don't take advantage of the market well and carefully, you will start thinking about making money?" Li Yan said and frowned, "You are still thinking about the current operating income... ...Making money is all about the long term, relying on mobile phones and increasing sales after the business is launched."
Suddenly, Li Yan let out a long sigh.
“I didn’t ask you for any revenue target at all. ‘Making money’ is not on your current goal list at all. I just want you to do this well. From the beginning, I was prepared to rely on buying mobile phones. You can use the money to support these preliminary projects. You’d better think deeply enough and calculate the accounts for me.”
Sun Miao smiled and tried to ease the atmosphere, but she heard Li Yan say:
“I don’t even want to be a capitalist myself, but you are one step ahead of me?”
(End of Chapter)